At HANKER & REECH, we take pride in crafting high-quality leather goods. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return eligible items within 30 days of receiving your order.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Personalized or customized items are non-returnable unless defective or damaged.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
- Contact our customer support team at hello@hankerandreech.com with your order number and reason for the return.
- Once your return request is approved, we will provide you with return instructions and a return shipping address.
- Pack the item securely and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Upon receiving and inspecting the returned item, we will process your refund or exchange within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method used during checkout.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- It may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
Exchanges
- We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at hello@hankerandreech.com with details and photos of the issue.
Damaged or Defective Items
- If you receive a damaged or defective item, notify us within 7 days of delivery. We will arrange for a replacement or a full refund, including shipping costs.
Non-Returnable Items
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, check with your bank or credit card provider. If you still need assistance, contact us at hello@hankerandreech.com.
For any further questions regarding our Refund & Returns Policy, please reach out to our customer support team. We appreciate your trust in HANKER & REECH and strive to ensure your satisfaction with every purchase.